payment

we accept paypal and all major credit cards, due at checkout. cancellations are accepted if made before the item is shipped. 

returns and refunds

we do want you to be happy with your purchase, so items may be returned within 14 days of delivery. you will receive a full refund if the item is undamaged, however, we cannot refund you for shipping, and you will have to cover your own shipping costs to send the item back. if you are unhappy with the quality of your item, please let us know. we will always issue refunds and exchange items regardless of date of purchase, if they are due to problems with the quality of an item. 

a note on the fabrics we use

we try hard not to use any new fabrics - all our items are made entirely or mostly from recycled fabrics. as our textiles are often quite old and well loved, they sometimes show signs of wear - stains, patches, small holes and the like. these little "imperfections" often make a piece more special! please be aware of this when purchasing items labelled as "vintage" or "recycled".

we prewash all our fabrics either by machine or by hand. care instructions for items are individual and stated on each product's page. many of our products can be washed, and some really shouldn't be immersed in water. if in doubt, check the product description or ask us!

packaging

if available, we use recycled cardboard boxes and other packaging materials for shipping. this is not always possible, so you might get your order in a new box. we usually ship single kantha quilts in bubble wrap and a plastic bag, as this makes shipping considerably cheaper. if you prefer any particular packaging material or method, please let us know!

lost and damaged items

we cannot take responsibility for items lost or damaged during shipping. if you would like tracking and insurance, please choose the tracking upgrade at checkout.

customs duty

please note that internationally shipped items may incur additional duties and taxes, which customers will have to pay themselves. we cannot predict the amount of customs duty you will have to pay - if you are unsure whether you will be charged at all and how much, please consult your local customs authority!